Customer Satisfaction Guarantee
Ordering
We are happy to help you place an order online, by email, or by phone. If you have any questions about our products, please call 800-719-1977 to speak with a sales representative. Our office hours are Monday through Friday, 7:30 a.m. to 4:00 p.m. Pacific Time. If you reach us after hours, please leave a message and we will return your call as soon as possible.
Payment
Online purchases are paid for by credit card. For orders placed by phone or email, we accept all major credit cards, ACH, and wire transfers. Payment must be received before your order ships.
Shipping
Our goal is to ship all orders within two to five days, although certain orders may require more time depending on specific circumstances. To accommodate various shipment sizes and destinations, we partner with multiple freight carriers, such as FedEx, UPS Ground, LTL, and full truckload services.
Our products come with free shipping within the contiguous United States (Unless otherwise indicated). However, if your shipping address is located in an extremely remote area, we may reach out to discuss alternative shipping options. Should additional shipping charges apply, we will notify you before your order is dispatched.
For orders destined for Alaska, Hawaii, or locations outside the United States, a shipping quote will be provided. This allows us to ensure you receive the most accurate information regarding delivery costs and timelines for your specific location.
Return Policy
Custom-made items are crafted exclusively for your needs and, as such, are not eligible for return. For all other qualifying products, please contact us within three days of receiving your order if you wish to request a return. You can reach us at 800-719-1977, and we ask that you share the reason for your return so we can address your concerns promptly.
If your return is approved, any refund will be processed to your original payment method. Please note that certain fees may be deducted from your refund when applicable, including original outbound shipping charges, a 5% restocking fee, and a 3% credit card processing fee. If you cancel an order or request a refund after your order has shipped, you may also be responsible for return shipping costs.
Additionally, if a returned product requires cleaning or repairs, those expenses will be deducted from your refund accordingly. For international returns, we review each case individually and reserve the right to determine eligibility at our discretion.